Telecommunications Specialist - Level II
IT 70 LCAT:
IT Specialist II
Min Years of Experience:
The Network Operation Center/Systems Administrator supports the Decennial Systems of Systems hybrid cloud infrastructure and its applications. The Network Operation Center/Operations team is responsible for monitoring all infrastructure and systems, remediating incidents, coordinating escalations, running support bridges, providing customer service and performing all operations & maintenance activities of hybrid cloud resources.
Specific roles & responsibilities for the position include but not limited to the following:
- Must be US Citizen and able to obtain clearance
- This position supports the 1st shift
Mandatory hands-on position requirements:
- Support the duties of the NOC; work with the team leads to execute the functions of the NOC
- Manage, coordinate, track, report, process and work tickets daily and across shifts
- Manage, coordinate, implement and remediate security compliance & vulnerabilities
- Provide system and application diagnoses to remediate issues while engaging other teams as needed
- Provide compute resource system and application monitoring & remediation support
- Provide advanced system and application access management support
- Support and coordinate the implementation of middleware products, COTS, GOTS, and FOSS
- Serve as Tier 3 service desk escalation support to customers and application owners
- Provide and coordinate Tier 2 and 3 technical support to application teams
- Provide Tier 3 troubleshooting support for physical and virtual based server systems
- Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
- Provide Tier 3 troubleshooting support for Citrix VDI infrastructure and virtual desktops
- Provide troubleshooting support for MFP’s and printers (including device management & spooling)
- Develop/review SOP’s and other documentation for use within the operations team
- Perform tasks based on SOP’s to perform system and application changes as required
- Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
- Develop new operational dashboards using available tools (Splunk, SolarWinds, etc.)
- Support the writing and delivery of daily infrastructure analysis reports
- Coach, mentor and train staff
- Experience managing Microsoft Windows 2012 R2 in a medium (250+ systems) domain environment
- Experience deploying, troubleshooting, administering and using Microsoft Windows 2012 R2
- Day-to-day fluency using Microsoft Active Directory to manage policies & user objects
- Experience managing, troubleshooting and administering VMware 5.5+ (vCenter/vSphere/vRealize)
- Proficient at scripting using at least one language: bash, sh, powershell, python, ruby, etc.
- Knowledge of security policies and general vulnerabilities management
- Expert infrastructure/system/application troubleshooting abilities
- ITSM products (i.e. Remedy or ServiceNow) CRQ/WO/INC/KMS management
Soft Skills and abilities:
- Experience deploying, troubleshooting, administering and using Red Hat Enterprise Linux 7.x
- Proficient with Kerberos/Pam for RHEL integration into Microsoft Active Directory
- Experience automating or orchestrating the provisioning of new services
- Experience with Amazon Web Services GovCloud (AWS) (EC2, S3, Snaps, Cloudwatch, etc.)
- Experience using NOC tools such as SolarWinds, AppDynamics, VMware VROps and/or Splunk
- Knowledge of Citrix VDI, Oracle RDBMS/RDS, Weblogic, Tomcat, IIS, etc.
- Knowledge of configuration and auto deployment tools (Ansible, Puppet, Chef, etc.)
- Familiarity with source and artifact control, configuration and knowledge management
- Knowledge of NIST Information Security Guidelines and FISMA Compliance standards
- Relevant knowledge of current and emerging technologies
- Proficient in developing infrastructure-as-a-code solutions for continuous deployment
- Experienced in supporting project teams in all phases of SDLC
- Enterprise helpdesk/service desk experience
- Ability to develop advanced Excel spreadsheets using pivots and VBA macros
- Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
- Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal.
- Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel.
Education and experience:
- Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
- Results oriented: Able to drive things forward regardless of personal interest in the task.
Shift work and travel:
- 5+ years of continuous and progressive hands-on experience with a Bachelors in Computer Science or related field.
- ITIL v3.0 or Foundation Certifications highly recommended.
- Microsoft and/or Red Hat certifications highly desired.
- Ability to quickly self-learn new products.
- Comfortable in a fast pace work environment.
- Splunk training and certifications offered and must completed within 90 days of team onboarding.
- Shift hours are: 1st: 7 AM – 4 PM; 2nd: 3 PM – 12 AM; 3rd: 11 PM – 8 AM
- Shift: 4 week rotation (5 ON/2 OFF), M-F, T-S, W-S, T-M, W-T, etc..
- Must have flexibility in shift hours.
- Must be available for on-call support as required.
- Ability to commute as required to 2 work locations: Greenbelt, MD and Bowie, MD.
- No telework available.